Terms of Service

Please read these Terms carefully before using Phrowto. By downloading, installing, or using the app you agree to be bound by these Terms in full. If you do not agree, do not use the app.

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Phrowto mobile application ("App"), any related services, and this website (collectively, the "Service"), operated by the developer of Phrowto ("we", "us", or "our"). By accessing or using the Service you confirm that you are at least 13 years old (or the minimum age required in your jurisdiction) and that you accept these Terms unconditionally.

2. Use at Your Own Risk

THE SERVICE IS PROVIDED STRICTLY ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. YOUR USE OF THE SERVICE IS ENTIRELY AT YOUR OWN RISK. We do not warrant that the App will be error-free, uninterrupted, secure, or free from bugs, viruses, or other harmful components.

We expressly disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. No oral or written information or advice given by us shall create any warranty.

3. No Refunds, Prices and Promotions

All purchases made through the App — including but not limited to in-app purchases, subscriptions, credits, or feature unlocks — are final and non-refundable except where required by applicable law. Refund requests based on change of mind, failure to use purchased credits, or dissatisfaction with the App will not be honoured. Purchases made through the Apple App Store or Google Play Store are also subject to those platforms' own refund policies.

Prices and promotions. We may change the price of credits, credit packs, and any other in-app purchases at any time, and may run promotions or reduced prices for a limited period or in selected countries or regions. The price shown in the Apple App Store or Google Play Store at the time of purchase, in your local currency and including any applicable taxes, is the price you pay. Prices and promotions are set through those platforms, and we do not adjust, refund, or compensate for purchases made before a price change or promotion began or after it ended, except where required by applicable law.

4. Credits, Offline Use, and Media Reconciliation

Credits are required to capture photos and videos within the App. Credits are deducted in real time when the App is connected to the internet. You acknowledge and agree that:

Offline capture is not permitted. The App requires an active internet connection to take photos or record videos. Attempting to capture media while offline will be blocked and you will be shown a warning. No credits will be deducted for blocked captures.
Switching devices while offline may result in media loss. If you use the same account on a second device while your first device is offline, the second device may consume credits that your first device believes are still available. If you subsequently reconnect the first device, any media uploaded from it that exceeds your total credit allocation will be automatically and permanently deleted from our servers. This deletion cannot be undone and we are not liable for any media lost in this way.
Server-side reconciliation. To protect the fairness of the credit system, our servers automatically audit media stored for your account when a credit discrepancy is detected. Media files are retained in the order they were captured (oldest first) up to your total credit allocation. Any media beyond that allocation is permanently deleted without notice.
No refunds for reconciled media. Credits consumed by media that is subsequently deleted through reconciliation are not refunded. It is your responsibility to ensure your device is online before capturing media.
Clock accuracy. Reconciliation uses the timestamp recorded at the time of capture. Significant clock drift on your device may affect which media is retained. We are not liable for media loss caused by inaccurate device clocks.

5. Data Loss and Media Storage

We do not guarantee that any user-generated content — including photos, videos, event data, or account information — will be stored, preserved, or recoverable. You acknowledge and accept that:

Media files may be lost, corrupted, deleted, or become inaccessible at any time, with or without notice.
We are not liable for any loss of content, data, or media arising from technical failures, server errors, migration, maintenance, or any other cause.
It is your sole responsibility to maintain backups of any content you upload to the App.
Uploaded media is not guaranteed to be available after an event's release date passes or after an event is deleted.

6. Security and Data Breaches

While we take reasonable steps to protect user data, we cannot guarantee absolute security. You acknowledge that:

No method of electronic transmission or storage is 100% secure.
We are not liable for any unauthorised access to, theft of, or compromise of your account, personal data, or uploaded media, whether caused by third-party attacks, hacking, data breaches, or any other security incident.
You use the Service at your own risk and are responsible for maintaining the confidentiality of your account credentials.
In the event of a data breach we will make reasonable efforts to notify affected users as required by applicable law, but we accept no liability for damages arising from such an event.

7. Jailbroken, Rooted, and Modified Devices

The App is designed for use on unmodified devices running official, manufacturer-approved operating system software. We do not support, and expressly disclaim all responsibility for, use of the App on jailbroken (iOS) or rooted (Android) devices or any device running modified, unofficial, or custom firmware. Using the App on such devices:

Is done entirely at your own risk.
May result in reduced functionality, data loss, security vulnerabilities, or app crashes.
Voids any expectation of support from us.

8. Device Software and App Version Requirements

You are responsible for keeping your device's operating system and the Phrowto App up to date. We may, at our sole discretion, cease support for older versions of the App or older operating system versions at any time without notice. Older versions of the App may stop functioning partially or entirely, including losing access to the Service, events, or media. We are not liable for any loss or inconvenience arising from your failure to update the App or your device software.

9. Guest and Invitee Content

Phrowto allows event creators to invite other users ("Guests" or "Invitees") to participate in events and upload media. You acknowledge and agree that:

We are not responsible for, and do not monitor or moderate, any content captured, uploaded, or shared by Guests or Invitees.
Event creators are solely responsible for who they invite to their events and for the conduct of those Guests.
We accept no liability for any content photographed, recorded, or shared by Guests, including content that is illegal, offensive, defamatory, or otherwise harmful.
If content uploaded by a Guest causes you legal, reputational, or other harm, your recourse is against that Guest, not against us.

You must not invite Guests to capture or share content that is illegal, infringes third-party rights, or violates these Terms. Doing so is your sole responsibility.

10. Our Right to Restrict and Suspend the Service

We reserve the right, at our sole discretion and at any time, without notice and without liability to you, to:

Block, suspend, or terminate your access to the App or any part of it.
Disable video upload or playback functionality for any or all users.
Prevent new events from being created, temporarily or permanently.
Limit, throttle, or remove any features of the Service.
Shut down the Service entirely.

We will not be liable to you or any third party for any such action. No compensation, refund (except where required by law), or explanation will be owed in connection with any restriction, suspension, or termination of the Service.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES — ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) £10 (TEN POUNDS STERLING).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITIES. IN SUCH JURISDICTIONS OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

12. Indemnification

You agree to indemnify, defend, and hold harmless us and our affiliates, officers, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of the Service, your violation of these Terms, your violation of any third-party rights, or any content you upload or share through the Service.

13. Intellectual Property

All content, design, software, and trademarks associated with Phrowto are our exclusive property or are licensed to us. You may not copy, reproduce, distribute, or create derivative works from any part of the Service without our prior written consent. You retain ownership of content you upload but grant us a worldwide, royalty-free licence to store, process, and display that content solely for the purpose of operating the Service.

14. Third-Party Services

The App uses third-party services (including but not limited to cloud storage providers and push notification services). We are not responsible for the practices, availability, or security of those third-party services. Your use of the App is also subject to the terms and privacy policies of those services.

15. Changes to These Terms

We may update these Terms at any time. Continued use of the Service after changes are posted constitutes your acceptance of the revised Terms. We will update the "Last updated" date at the top of this page. It is your responsibility to review these Terms periodically.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18. Contact

If you have questions about these Terms, please contact us at: our contact form